Service Agreement

1. Service Description

MyDayWin is a standalone Assistive Technology (AT) application that supports NDIS participants with daily independence through routine management, medication self-management, mood tracking, goal progress, safety check-ins, communication tools, and decision support.

NDIS Support Item: 03_222100911_0124_1_1 (Low Cost AT — Communication or Cognitive)

2. Costs

Monthly subscription: $99.00 AUD per month ($1,188.00 per year)

Payment is due at or before the start of each monthly service period. Annual payment option: $1,188.00 AUD.

There are no additional fees, setup costs, or hidden charges.

3. Cancellation

You may cancel this subscription at any time with one month's notice. There are no exit fees or cancellation penalties.

Upon cancellation, you retain full access to your data. You can export your data at any time via Settings > Export my data.

4. What's Included

• Daily routine builder with adaptive reminders
• Medication self-management and adherence tracking
• Mood and wellbeing tracking with pattern recognition
• NDIS goal progress dashboard
• Safety check-in with emergency contacts
• Visual schedules and communication cards
• Decision support tools
• On-device adaptive learning (personalised insights)
• Offline functionality (works without internet)
• Cloud backup to Australian data centres
• Optional provider data bridge (consent-gated)
• Data export in standard format

5. Data Ownership

You own your data. All information you enter into MyDayWin belongs to you. We store it on your behalf and you can export or delete it at any time.

6. Privacy

Your data is handled in accordance with the Australian Privacy Act 1988. See our full Privacy Policy for details.

7. Accessibility

MyDayWin is designed to meet WCAG 2.2 AA accessibility standards, including screen reader support, keyboard navigation, configurable text sizes, and high contrast mode.

8. Portability

MyDayWin is a standalone application. It is not tied to any specific NDIS provider. If your NDIS plan changes or you change providers, you retain full access to the App and all your data.

9. Contact

For questions about this agreement, contact [email protected].